图片与实物不符

申诉模板---图片与实物不符

 

Dear Amazon Performance Team,

 

We understand that recently our performance as a seller on http://Amazon.com has fallen below both Amazon's and our own standards of quality.

 

I believe it is mainly because of the inadequate communication that we have recently seen two A-TO-Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.

 

Unfortunately, we changed the Listings Status to be Inactive from xx/xx, xxxx to xx/xx/xxxx because of a long vacation, obviously, the two complaints are a nightmare during the period without order.

 

Plan of Action: We are taking the following steps to improve our performance:

 

1. Review all of the products to make sure that the pictures and descriptions are accurately match our products.

 

2. Most importantly, we will complete the investigation more quickly and proactively（within12 hours） to any problems with customer orders to keep our customers more informed and help prevent A-TO-Z guarantee claims as much as possible, then a replacement or a full refund will be done within 24 hours

 

3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.

 

Best Regards,

XXX

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