Hello Amazon colleague，

We encountered a problem. Our US site's Listing: XXXX. We received a notification from pq-product-review@amazon.com saying, "邮件内容" We carefully After checking the email, we found that our products received complaints about second-hand goods.

In fact, the products we sell on Amazon are（简单阐述产品）

 

The products we sell are new products, and we will never sell any counterfeit products or second-hand products. You can refer to our recent purchase orders and bills, these can prove that the products we sell are brand new products.

 

 

After receiving the notification, we immediately look up the reasons that will cause our listing to be complained. We found that there are reasons why customers think our products are second-hand goods:

1. In the process of transportation, the packaging of the goods may be damaged due to extrusion. After the customer received the product, they found that the packaging was damaged, so they intuitively thought that the product was a second-hand product, but they did not find that the product in the package was brand new.

2. Before our products are sent to the Amazon warehouse, they will undergo strict quality inspection. During the inspection process, quality inspectors may leave fingerprints on the goods. This may also be the reason why customers think our products are second-hand goods.

....剩余的根据实际情况增加描述解释原因。

 

This is our action plan to avoid future problems:

 

1. We will carefully review all of our products and the list of products to ensure that we accurately match our products in the product description.

 

2. We have required the factory's quality inspection personnel to adopt more stringent quality inspection standards, including that gloves must be worn during the inspection of the product, and the product must be wiped clean after the inspection. While ensuring the quality of the product, it is also necessary to ensure that the product received by the customers are perfect.

 

3. On the problem of broken packaging. We have notified the factory to pack our products in a stronger box, and add other protective measures in the box to ensure that the packaging of the product in the box will not be crushed and damaged during transportation.

 

4. We will ask our staff to pay more attention to the buyer's communication information, comments and feedback, and feedback the buyer's opinions in a timely manner. We will use this as a basis to make corresponding improvements to our products to avoid this situation in the future.

 

5. We will thoroughly review all Amazon Seller Policies and Agreements, especially for Amazon Prohibited Seller Activities and Actions, Condition Guidelines and Product Detail Page Rules, to

try our best efforts to provide best service for customers and raise their buying experience.

....剩余的根据实际情况增加描述能够解决问题的计划。

 

提供采购商的信息（跟发票一致，有的信息尽量都给）

Our supplier's information is as follows

Supplier Name:

Supplier address:

Supplier phone numbers:

Supplier website:

 

In fact, before receiving the notification, we have been listening to customer feedback, and constantly update our product information and some defects in logistics problems. You can find from the customer's reviews, we have always been, as long as a customer leaves unsatisfactory comments, we will reply to his comments as soon as possible and solve his problems for him. At the same time, as long as we find a problem, we were re-checked and filtered the products that sent to the Amazon warehouse to avoid the problems that the customers have reflected again. Therefore, we can guarantee that the items in the current inventory are the same as our update plan.

We hope you will be aware of our intentions and apologies, and we hope we can resell ASIN XXXX products on Amazon as soon as possible.